Terms and Conditions

These Terms govern your access to, usage of all content, Product and Services available at https://www.aplusmilk-australia.com.au website (the “Service”) operated by aPlus Milk Australia (“us”, “we”, or “our”).

Your access to our services are subject to your acceptance, without modification, of all of the terms and conditions contained herein and all other operating rules and policies published and that may be published from time to time by us.

Please read the Agreement carefully before accessing or using our Services. By accessing or using any part of our Services, you agree to be bound by these Terms. If you do not agree to any part of the terms of the Agreement, then you may not access or use our Services.

Intellectual Property

The Agreement does not transfer from Us to you any of Ours or third party intellectual property, and all right, title, and interest in and to such property will remain (as between the parties) solely with aPlus Milk Australia and its licensors.

Third Party Services

In using the Services, you may use third-party services, products, software, embeds, or applications developed by a third party (“Third Party Services”).

If you use any Third Party Services, you understand that:

  • Any use of a Third Party Service is at your own risk, and we shall not be responsible or liable to anyone for Third Party websites or Services.
  • You acknowledge and agree that We shall not be responsible or liable for any damage or loss caused or alleged to be caused by or in connection with the use of any such content, goods or services available on or through any such web sites or services.

Accounts

Where use of any part of our Services requires an account, you agree to provide us with complete and accurate information when you register for an account.

You will be solely responsible and liable for any activity that occurs under your account. You are responsible for keeping your account information up-to-date and for keeping your password secure.

You are responsible for maintaining the security of your account that you use to access the Service. You shall not share or misuse your access credentials. You must notify us immediately of any unauthorized uses of your account or upon becoming aware of any other breach of security.

Termination

We may terminate or suspend your access to all or any part of our Services at any time, with or without cause, with or without notice, effective immediately.

If you wish to terminate the Agreement or your aPlus Milk Australia account, you may simply discontinue using our Services.

All provisions of the Agreement which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

Disclaimer

Our Services are provided “AS IS.” and “AS AVAILABLE” basis. aPlus Milk Australia and its suppliers and licensors hereby disclaim all warranties of any kind, express or implied, including, without limitation, the warranties of merchantability, fitness for a particular purpose and non-infringement. Neither aPlus Milk Australia, nor its suppliers and licensors, makes any warranty that our Services will be error free or that access thereto will be continuous or uninterrupted. You understand that you download from, or otherwise obtain content or services through, our Services at your own discretion and risk.

Jurisdiction and Applicable Law

Except to the extent any applicable law provides otherwise, the Agreement and any access to or use of our Services will be governed by the laws of Australia.

The proper venue for any disputes arising out of or relating to the Agreement and any access to or use of our Services will be the state and federal courts located in Australia.

Changes

aPlus Milk Australia reserves the right, at our sole discretion, to modify or replace these Terms at any time.

If we make changes that are material, we will let you know by posting on our website, or by sending you an email or other communication before the changes take effect. The notice will designate a reasonable period of time after which the new terms will take effect.

If you disagree with our changes, then you should stop using our Services within the designated notice period, or once the changes become effective.

Your continued use of our Services will be subject to the new terms.

Privacy Policy

Welcome to https://www.aplusmilk-australia.com.au (the "Site"). We understand that privacy online is important to users of our Site, especially when conducting business. This statement governs our privacy policies with respect to those users of the Site ("Visitors") who visit without transacting business and Visitors who register to transact business on the Site and make use of the various services offered by aPlus Milk Australia (collectively, "Services") ("Authorized Customers").

"Personally Identifiable Information"

refers to any information that identifies or can be used to identify, contact, or locate the person to whom such information pertains, including, but not limited to, name, address, phone number, fax number, email address, financial profiles, social security number, and credit card information. Personally Identifiable Information does not include information that is collected anonymously (that is, without identification of the individual user) or demographic information not connected to an identified individual.

What Personally Identifiable Information is collected?

We may collect basic user profile information from all of our Visitors. We collect the following additional information from our Authorized Customers: the names, addresses, phone numbers and email addresses of Authorized Customers, the nature and size of the business, and the nature and size of the advertising inventory that the Authorized Customer intends to purchase or sell.

What organizations are collecting the information?

In addition to our direct collection of information, our third party service vendors (such as credit card companies, clearinghouses and banks) who may provide such services as credit, insurance, and escrow services may collect this information from our Visitors and Authorized Customers. We do not control how these third parties use such information, but we do ask them to disclose how they use personal information provided to them from Visitors and Authorized Customers. Some of these third parties may be intermediaries that act solely as links in the distribution chain, and do not store, retain, or use the information given to them.

How does the Site use Personally Identifiable Information?

We use Personally Identifiable Information to customize the Site, to make appropriate service offerings, and to fulfill buying and selling requests on the Site. We may email Visitors and Authorized Customers about research or purchase and selling opportunities on the Site or information related to the subject matter of the Site. We may also use Personally Identifiable Information to contact Visitors and Authorized Customers in response to specific inquiries, or to provide requested information.

With whom may the information may be shared?

Personally Identifiable Information about Authorized Customers may be shared with other Authorized Customers who wish to evaluate potential transactions with other Authorized Customers. We may share aggregated information about our Visitors, including the demographics of our Visitors and Authorized Customers, with our affiliated agencies and third party vendors. We also offer the opportunity to "opt out" of receiving information or being contacted by us or by any agency acting on our behalf.

How is Personally Identifiable Information stored?

Personally Identifiable Information collected by aPlus Milk Australia is securely stored and is not accessible to third parties or employees of aPlus Milk Australia except for use as indicated above.

What choices are available to Visitors regarding collection, use and distribution of the information?

Visitors and Authorized Customers may opt out of receiving unsolicited information from or being contacted by us and/or our vendors and affiliated agencies by responding to emails as instructed, or by contacting us at

Cookies

A cookie is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns.

Are Cookies Used on the Site?

Cookies are used for a variety of reasons. We use Cookies to obtain information about the preferences of our Visitors and the services they select. We also use Cookies for security purposes to protect our Authorized Customers. For example, if an Authorized Customer is logged on and the site is unused for more than 10 minutes, we will automatically log the Authorized Customer off. Visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using https://www.aplusmilk-australia.com.au, with the drawback that certain features of website may not function properly without the aid of cookies.

Cookies used by our service providers

Our service providers use cookies and those cookies may be stored on your computer when you visit our website. You can find more details about which cookies are used in our cookies info page.

How does aPlus Milk Australia use login information?

aPlus Milk Australia uses login information, including, but not limited to, IP addresses, ISPs, and browser types, to analyze trends, administer the Site, track a user's movement and use, and gather broad demographic information.

What partners or service providers have access to Personally Identifiable Information from Visitors and/or Authorized Customers on the Site?

aPlus Milk Australia has entered into and will continue to enter into partnerships and other affiliations with a number of vendors. Such vendors may have access to certain Personally Identifiable Information on a need to know the basis for evaluating Authorized Customers for service eligibility. Our privacy policy does not cover their collection or use of this information. Disclosure of Personally Identifiable Information to comply with the law. We will disclose Personally Identifiable Information in order to comply with a court order or subpoena or a request from a law enforcement agency to release information. We will also disclose Personally Identifiable Information when reasonably necessary to protect the safety of our Visitors and Authorized Customers.

How does the Site keep Personally Identifiable Information secure?

All of our employees are familiar with our security policy and practices. The Personally Identifiable Information of our Visitors and Authorized Customers is only accessible to a limited number of qualified employees who are given a password in order to gain access to the information. We audit our security systems and processes on a regular basis. Sensitive information, such as credit card numbers or social security numbers, is protected by encryption protocols, in place to protect information sent over the Internet. While we take commercially reasonable measures to maintain a secure site, electronic communications and databases are subject to errors, tampering, and break-ins, and we cannot guarantee or warrant that such events will not take place and we will not be liable to Visitors or Authorized Customers for any such occurrences.

How can Visitors correct any inaccuracies in Personally Identifiable Information?

Visitors and Authorized Customers may contact us to update Personally Identifiable Information about them or to correct any inaccuracies by emailing us at sales@aplus-milk.com.au

Can a Visitor delete or deactivate Personally Identifiable Information collected by the Site?

We provide Visitors and Authorized Customers with a mechanism to delete/deactivate Personally Identifiable Information from the Site's database by contacting. However, because of backups and records of deletions, it may be impossible to delete a Visitor's entry without retaining some residual information. An individual who requests to have Personally Identifiable Information deactivated will have this information functionally deleted, and we will not sell, transfer, or use Personally Identifiable Information relating to that individual in any way moving forward.

Your rights

These are summarized rights that you have under data protection law

  • The right to access
  • The right to rectification
  • The right to erasure
  • The right to restrict processing
  • The right to object to processing
  • The right to data portability
  • The right to complain to a supervisory authority
  • The right to withdraw consent

What happens if the Privacy Policy Changes?

We will let our Visitors and Authorized Customers know about changes to our privacy policy by posting such changes on the Site. However, if we are changing our privacy policy in a manner that might cause disclosure of Personally Identifiable Information that a Visitor or Authorized Customer has previously requested not be disclosed, we will contact such Visitor or Authorized Customer to allow such Visitor or Authorized Customer to prevent such disclosure.

Links:

https://www.aplusmilk-australia.com.au contains links to other websites. Please note that when you click on one of these links, you are moving to another website. We encourage you to read the privacy statements of these linked sites as their privacy policies may differ from ours.

Refund Policy

https://www.aplusmilk-australia.com.au may, offer replacement product for the following reasons. Proof of reason will be required. Photos etc

  • Product has been damaged due to issue with courier service or postal service.
  • Product labelling is damaged or indisputable unprofessional appearance.

REFUNDS due to change of mind, or no longer wanting the product will require response on a one to one basis. Please contact our office to talk to one of our office staff or call Daniel on 0439 582 776

https://www.aplusmilk-australia.com.au may, but are under no obligation to, honor requests for refunds for the following reasons:

Non-delivery of the product: Due to an issue with the mail or courier service, you do not receive a delivery e-mail from us. Depending on the price of the product, https://www.aplusmilk-australia.com.au may require you to first submit proof that you have submitted a report to the mail service or courier company describing the missing item;

Product not-as-described: A request based on this reason is addressed on a case-by-case basis and subject to our approval. To prevent this kind of claim from arising, every customer is encouraged to check free samples ( in the form of video overviews, demo links, product samples, screen shots) of each type of the product offered before making a purchase.

https://www.aplusmilk-australia.com.au links to other, external websites that provide information we determine at our discretion contain the most useful information for our program. While many sites provide very useful information, https://www.aplusmilk-australia.com.au only links to those sites which provide the most useful content.

These links may be changed at any time as more useful sites come to our attention. The sole purpose of any external link is to enrich this site for our customers. All requests for inclusion of a link on this site is first and primarily evaluated with the needs of our customers in mind. Generally, external websites do not meet the purposes of https://www.aplusmilk-australia.com.au if they contain, suggest, or infer any of the following:

  1. Advocacy of or opposition to any politically, environmentally, or socially controversial subjects, issues, or candidates.
  2. Disparaging or promoting any person or class of persons.
  3. External content not suitable for readers or viewers of all ages, or links to or other promotion of businesses whose products or services are not suitable for persons of all ages.
  4. Promoting or inciting illegal, violent, or socially undesirable conduct.
  5. Promotion or availability of alcohol or tobacco products.
  6. Promotion or availability of illegal drugs.
  7. Promotion or availability of adult or sexually oriented entertainment or materials.
  8. Promotion, opposition, or availability of weapons.
  9. Promotion, opposition, or availability of gambling.
  10. Claims of efficacy, suitability, desirability, or other non-objective statements about businesses, products, or services.
  11. Content that infringes on any trademark, copyright, or patent rights of another.
  12. Claims or representations in violation of advertising or consumer protection laws.
  13. Content that a reasonable citizen may not consider to maintain the dignity and decorum appropriate for government.

This list is a nonexclusive list. The external link policy applies only to websites outside https://www.aplusmilk-australia.com.au The webmaster shall establish procedures to monitor the implementation and continuing oversight of this policy. These procedures shall include a process for review of all new requests for external content links from https://www.aplusmilk-australia.com.au Web page to another page to ensure compliance with this policy prior to granting the request.

Each request for such a link shall be evaluated using the following guidelines:

Is the content relevant?

Does the site provide information or services, which are not already available or linked to on https://www.aplusmilk-australia.com.au? If not, is the quality of the site comparable to or better than what is already provided?

Is the site well designed, easy to use, cross-browser compliant, and accessible to people with disabilities?

https://www.aplusmilk-australia.com.au reserves the right, at its sole discretion and without explanation, to withdraw at any time any external content for any reason.

Delivery & Shipping Policy

Delivery Locations

aPlus Milk Australia make deliveries in both Australia & Worldwide (accepting countries only).

  • Deliveries cannot be made to PO Boxes or Parcel Lockers (unless otherwise pre-arranged)
  • If Deliveries are arranged via another courier service, and by the customer, then it will be to the discretion of the courier service.

Processing your order

An e-mail confirmation is sent to your e-mail address after placing your order. Please keep this e-mail as proof of your purchase. (It is the responsibility of the customer to ensure you have the correct details on your order)

We are happy to add notes or instructions as instructed to help with the delivery. If you choose to have your order left if you are not home, responsibility is yours, but please contact us immediately to discuss.

Please contact our office to talk to one of our office staff or call Daniel on 0439 582 776

Delivery is between Monday and Friday unless the delivery method for some reason chooses to deliver on a weekend.

Tracking Orders

All orders delivered within Australia automatically have tracking. If your order has not arrived within our delivery times, please contact our customer service department for the assistance of tracking at office@aplus-milk.com.au

International orders are sent with Express or Standard Airmail Service. This service comes with tracking and your tracking number will be sent to you once it has been shipped. If we are requested to make alternative shipping arrangements, we cannot guarantee to track and will not be responsible for the delivery of orders sent internationally.

Delivery Times

Orders are usually dispatched within 2 business days. We endeavour to get your order to you asap. Once your order has been dispatched, delivery time will be subject to the delivery service selected but depending on the location it is 2 - 7 days.

IMPORTANT: Please check that all items received are what you have ordered. If you have received an incorrect item DO NOT OPEN IT. We will not accept any returns of items that have been opened, tampered with, or not in their original condition. If you received a damaged item please contact us within 4 days of delivery and do not throw it away as we will require proof that the item has been damaged (for example images e-mailed to us of the damaged item).

Prices and Payment

All prices on the website are in Australian Dollars and are inclusive of GST where applicable. Prices are subject to change without notice.

Orders sent to an Australian address

  • All orders within Australia with an Australian address will require to pay shipping costs.
  • All orders are sent with our nominated courier or postage service and will be calculated at checkout.
  • Some bulk orders may require to have their shipping costs calculated manually. Please contact or office is this is a requirement.

Orders sent outside Australia

  • Delivery costs vary depending on the country the parcel is being delivered to and the delivery method chosen. aPlus Milk Australia uses Standard Air Postage and Express Air Postage which includes tracking.  If an alternative form of postage is required contact customer service to discuss options.
  • If an international order is entitled to a GST refund.  This will occur after payment and before the order has been posted.
  • You must pay the Order Amount by credit card or Direct Deposit at the time of submitting the Order. aPlus Milk Australia accepts Visa or Mastercard.
  • aPlus Milk Australia does NOT offer FREE shipping. Whether your order is for An Australian address or an International address.
  • Some parcels sent overseas will be quarantined by Customs until an additional fee is paid to Customs to release the parcel to you. Please check the applicable Custom laws in your country before placing your order. aPlus Milk Australia is not liable to pay such fees and is not responsible for the rejection of your parcel.

 

 

 

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